Thrive Market Complaints
Thrive Market is a popular company that has been around for a few years. However, throughout that time there have been a number of complaints made by many people.
If you want to learn more about the company, as well as what some of the Thrive Market complaints are, then continue to read on.
What is Thrive Market?
Thrive Market (read about it) is an e-commerce retailer that is based in Los Angeles. It was founded back in 2014 by a group of four people. The company is a membership-based retailer, and once a person has a membership they can receive discounts on organic foods and products.
According to the company’s website, the way it works is that a user registers for a free account, which allows them to browse the selection of products.
The second step involved is starting a free trial membership after the person makes their first purchase, but the trial is only food for 30 days.
The annual membership fee is nearly sixty-dollars, which actually seems pretty reasonable to me.
The Most Common Thrive Market Negatives
As good as Thrive Market sounds, there are a number of complaints people have made about the company. To give you an idea of some complaints, we’ve put together a list of the top ones we’ve found. These complaints include:
1. One person complained at the 30-day trial membership, with them saying that within hours of placing their very first order they were charged the annual membership fee. The person went onto say that they were a rip-off and that they wanted their nearly $60 back, and that they were returning the product they purchased. They went onto complain about the company and said they disputed the charge with their bank.
Thrive did reply to this person. They insisted that once the trial is completed, then the annual fee is charged. Thrive said that this is outlined in their policy, right on the checkout page.
2. Another person had a similar complaint, saying that they were charged after signing up for their free trial membership. The customer said they chatted with a company representative, who allegedly told them that that’s the deal when people sign up. The person described the practice as being “scammed into a membership” and they requested a refund.
Like the previous complaint, Thrive Market did address this one. They apologized and said that if a member contacted them, they can cancel their membership, but they can also cancel via their website. They pointed out that the policy is clearly outlined on their checkout page.
3. According to a customer Thrive Market conducts business in a way that is sneaky and underhanded, pointing out that they were charged nearly $60 on their credit card. He went onto say it went on for a few years and that he didn’t even notice it. He finished by saying that if you buy a single item from the company, then you are automatically signing up for an annual membership. He added that people should stay away from Thrive Market.
Thrive Market replied and said they were sorry for the experience he had. Like the other responses, Thrive Market mentioned their policy that can be read at checkout. They also said that they send emails to trial members that their annual membership will be activated. Thrive said that sometimes emails end up in the spam basket.
4. A past customer said called Thrive Market a scam and that they used a code to use so they could receive a discount. However, the person said that on the two occasions that they did this, the discount was switched to a lower amount and that they contacted customer service over the issue.
They said that Thrive Market acted as if they were at fault, and the person continued to say that customers are being tricked by the company.
The person finished their review by saying that it appears that Thrive Market automatically signs people up for an annual membership, and that they don’t honor their cancellation policy.
Thrive Replied to the customer and they said they were sorry for the experience. They also admitted that the particular code that the customer used was experiencing a technical issue. The company continued to say that it would be contacting the person to resolve the problem.
5. Those are only a handful of the Thrive Market complaints we were able to find out there. If you want to find out what other people are saying, then feel free to do additional research. This will give you a better idea of what others have to say about Thrive Market.
Probably The Biggest Complaint
It seems that the majority of complaints are focused on people saying they didn’t know that Thrive Market involved a yearly subscription fee, although it seems fairly obvious when you visit their website and go to sing up for their service, so I’m not entirely sure how people miss this.
As you can see from the above complaints, that is what many of those people mentioned too.
It is extremely important to read through Thrive Market’s FAQs because that is where they include information about their free trial membership and their annual fees.
Is Thrive Market a Scam?
It’s worth pointing out that Thrive Market is not a scam because they do ship out products and foods when their members place an order, but some people think the company is not clear enough when it comes to their annual membership fee.
As previously mentioned, you’ll want to view their FAQ page and ask them any questions you may have about their membership fee before deciding to use them.
Also, it’s a good idea to contact them and ask them anything else that concerns you because company representatives may be able to straighten out any misconceptions you might have about them.
There are a number of ways to get in touch with Thrive Market, including social media sites such as Facebook and Twitter or you can fill out a contact form via their website.
As you can see, there have been a few complaints about Thrive Market, but the overwhelming majority of customers appear to be very satisfied.
The ones previously discussed are only a few that we were able to find, and it’s important to note that most of the reviews that we have found are generally positive.
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